ConnectWise PSA skills and tools under ops/connectwise (hub-sanitized 2026-11-01: client intel, internal workflow/credential/member/company ids, archived-page apiToken/sessionId stripped to placeholders)

2026-11-01 13:34:58 -08:00
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+# ConnectWise Schedule Entries Bug — Session Notes
+
+## Bug Summary
+The `/schedule/entries` endpoint is **non-functional** for retrieving current/future calendar data. It returns a static mirror of historical entries from 2011–2012 regardless of date filters.
+
+## Reproduction Steps
+1. Query: `GET /schedule/entries?conditions=member/id=<memberId>`
+2. Result: Returns ~200 entries, all dated 2011-12-12 through 2012-03-27.
+3. Add date filter: `conditions=member/id=<memberId> and dateStart>[2026-08-09T00:00:00Z]`
+4. Result: **Empty response** (no entries at all).
+5. Query by ticket ID: `conditions=objectId=121247`
+6. Result: **Empty response** (no schedule entries returned for known active ticket).
+
+## Attempted Workarounds (All Failed)
+| Approach | Result |
+|----------|--------|
+| General list with `member/id` | Returns 2011 data |
+| Date range filter `dateStart>[...]` | Empty response |
+| Date range filter `startDate>[...]` | Empty response |
+| Ticket-linked query `objectId=<id>` | Empty response |
+| `pageSize=1000` | No effect on date filtering |
+| Different member IDs | Same behavior |
+
+## Server Response Characteristics
+- The API returns HTTP 200 with a valid JSON array.
+- No error codes or status messages indicating a problem.
+- The data is simply wrong (stale by ~14 years).
+
+## Impact
+- **Cannot retrieve current calendar/schedule data via REST API.**
+- No known programmatic workaround exists.
+- Technicians must use the ConnectWise web UI or desktop client for calendar access.
+
+## Alternative Data Sources Tested
+- **Nextcloud CalDAV**: Successfully queried personal calendar (`/remote.php/dav/calendars/scott/personal/`). Returns actual current events. Requires separate credentials.
+- **ConnectWise Activities (`/sales/activities`)**: Tested but returned empty results for date ranges.
+
+## Recommendation
+Do not attempt to build automation around `/schedule/entries` for current calendar data. Treat this endpoint as **read-only historical reference** until ConnectWise fixes the bug.