ConnectWise PSA skills and tools under ops/connectwise (hub-sanitized 2026-11-01: client intel, internal workflow/credential/member/company ids, archived-page apiToken/sessionId stripped to placeholders)

ops/connectwise/connectwise-psa-reporting/references/connectwise_reference.md

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+# ConnectWise PSA Technical Reference
+
+## Authentication
+- **Auth Format**: `Basic base64(companyid+publickey:privatekey)`
+- **Client ID**: `<CLIENT_ID>`
+- **Base URL**: `https://cw.vistanetinc.com/v4_6_release/apis/3.0`
+
+## Reporting Conventions
+
+### "Open Tickets" Report
+- **Board**: VistaNet Help Desk
+- **Filters**:
+    - `closedFlag = false`
+    - Status does NOT start with `>` (e.g., exclude `>Completed`)
+- **Ordering**: Newest to Oldest (`dateEntered`)
+- **Delivery**: Professional HTML email to `sbrown@vninc.com`
+- **Fields**: Ticket #, Company, Owner, Status, Summary
+
+## API Property Mappings
+- **Tickets**: Use `status` (Object: contains `id`, `name`, `Sort`)
+- **Agreements**: Use `agreementStatus` (String) instead of `status`
+
+## Common Endpoints
+- Tickets: `/service/tickets`
+- Agreements: `/finance/agreements`
+- Companies: `/company/companies`