ConnectWise PSA skills and tools under ops/connectwise (hub-sanitized 2026-11-01: client intel, internal workflow/credential/member/company ids, archived-page apiToken/sessionId stripped to placeholders)

ops/connectwise/connectwise-open-tickets-report/scripts/generate_open_tickets.py

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+import base64
+import requests
+import pandas as pd
+from datetime import datetime
+import sys
+
+def generate_report(owner_id, company_id, public_key, private_key, client_id):
+    base_url = 'https://cw.vistanetinc.com/v4_6_release/apis/3.0'
+    
+    # Auth Format: Basic base64(companyidpublickey:privatekey)
+    auth_str = f"{company_id}{public_key}:{private_key}"
+    encoded_auth = base64.b64encode(auth_str.encode()).decode()
+    headers = {
+        'Authorization': f'Basic {encoded_auth}',
+        'clientId': client_id,
+        'Company-Id': company_id,
+        'Content-Type': 'application/json'
+    }
+
+    conditions = f"closedFlag=false and owner/identifier='{owner_id}'"
+    url = f"{base_url}/service/tickets?conditions={conditions}"
+    
+    response = requests.get(url, headers=headers)
+    if response.status_code != 200:
+        print(f"Error: API request failed with status {response.status_code}: {response.text}")
+        sys.exit(1)
+    
+    tickets = response.json()
+    if not tickets:
+        return f"No open tickets found for {owner_id}."
+    
+    data = []
+    for t in tickets:
+        status_name = t.get('status', {}).get('name', 'Unknown') if isinstance(t.get('status'), dict) else t.get('status', 'Unknown')
+        if status_name.startswith('>'):
+            continue
+            
+        data.append({
+            'Ticket #': t.get('id', 'N/A'),
+            'Company': t.get('company', {}).get('name', 'N/A') if isinstance(t.get('company'), dict) else t.get('company', 'N/A'),
+            'Owner': t.get('owner', {}).get('identifier', 'N/A') if isinstance(t.get('owner'), dict) else t.get('owner', 'N/A'),
+            'Status': status_name,
+            'Summary': t.get('summary', 'No Summary'),
+            'Date Entered': t.get('dateEntered', 'N/A')
+        })
+    
+    if not data:
+        return f"No open tickets found for {owner_id} (excluding completed statuses)."
+    
+    df = pd.DataFrame(data).sort_values(by='Date Entered', ascending=False)
+    
+    return f'''
+    <div style="font-family: Arial, Helvetica, sans-serif; color: #333;">
+        <h3 style="color: #0056b3;">Open Tickets Report: {owner_id}</h3>
+        <p>Generated on {datetime.now().strftime('%Y-%m-%d %H:%M:%S')}</p>
+        {df.to_html(index=False, border=1, justify='left')}
+    </div>
+    '''
+
+if __name__ == "__main__":
+    # This script is intended to be used by the agent providing credentials from a secret store
+    if len(sys.argv) < 2:
+        print("Usage: generate_open_tickets.py <owner_id>")
+        sys.exit(1)
+    
+    # Note: Actual credentials should be passed via env or a wrapper; 
+    # the agent should read from ~/.secrets/connectwise
+    print("Error: This script requires a wrapper to inject credentials from ~/.secrets/connectwise")
+    sys.exit(1)